Emily Rose Papers—Frequently Asked Questions

Frequently Asked Questions

Ordering
How do I place an order?
How come your site doesn't have pricing?
What is the average price range to have full service custom invitations made?
Can I buy supplies to make my own invitation?
What are the minimum orders?
Do you have a store that I can visit?
Does Emily Rose Papers keep Envelopments^® papers or any ribbons in stock?
Do you offer quantity discounts?

Custom Quotes & Services
How do I request a price quote?
Do you offer custom services?

Payments & Returns
What methods of payment does Emily Rose Papers accept?
What is your return policy?
What about sales tax?

Shipping/Turnaround Time
What is the turnaround time on orders?
How much is shipping?
Can supplies be drop shipped directly to me?

Full Service Questions
What sort of printing does Emily Rose Papers provide?
What about font styles or custom calligraphy?

Do it Yourself Questions
How do I place an order for supplies only?
Can I run the card stocks, papers and translucent papers through my printer?
Do I need to use outer envelopes when mailing Envelopments^® ?
Do you give out samples?

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Ordering

Q: How do I place an order?
A: For custom created invitations, your order is placed after you have had personal design consultation with us. Do It Yourself paper orders can be placed via e-mail or phone.

Q: How come your site doesn't have pricing?
A: We are a full-service custom invitation company that also offers supplies to do-it-yourself clients. Prices for our products are based upon the style, quantity and custom services that you may need. The invitations we create are as unique as the people who order them. Please see our Custom Quote section for guidelines then contact us with the details of your needs. Retail pricing for Envelopments^® for the Do-it-yourself artist are available as a download. <top>

Q: What is the average price range to have full service custom invitations made?
A: Since each invitation is unique, pricing varies according to many factors. An average price range per wedding invitation set is between $18.50 to $30.00. Typically a set includes: Printed two-layer invitation, RSVP, direction card, reception card, RSVP envelope and outer envelope with return address. As a full service client, consultation for design and assembly is included.

Q: Can I buy supplies to make my own invitation?
A: Absolutely! Envelopments^® and ribbons can be purchased for your own DIY projects. Please read our minimum order requirements and contact us with quantity, color and sizes you need. We’ll be happy to give you a quote and can have papers shipped directly to you. You may also want to read our FAQ’s for do it yourself clients. There are business card size full sample decks available for purchase, or you can download the color and size swatches for reference. <top>

Q: What are the minimum orders?
A: For custom designed invitations, there is no minimum. For DIY clients, we ask that all Envelopments^® paper orders are placed in increments of 10 units per style, size, and color. Paper orders under $100.00 are subject to a $10.00 service fee. Our custom ribbon orders require a $150.00 minimum purchase. Please request a customized quote if you are ordering paper or ribbon only.

Q: Do you have a store that I can visit?
A: Since we design on a per client basis, we do not have a store front. We are available by appointment only. Most of our product information is available for download or reference online. We are based in Southern California. <top>

Q: Does Emily Rose Papers keep Envelopments^® papers or any ribbons in stock?
A: Since each customer has different invitation design needs, we custom order all our papers and ribbons. This method keeps our overhead low and our pricing reasonable. <top>

Q: Do you offer quantity discounts?
A: Most of our discounts are already built in to our pricing structure. However, we offer free shipping on orders over $200.00.

Custom Quotes & Services

Q: How do I request a price quote?
A: Please tell us your design needs—if you are looking for full service or supplies only. Include your event date and time frame in which you wish to proceed. Since you have access to the design elements online, any sizing, color and quantity details should be included in your quote request.

Full service bridal clients should allow two months or more for custom invitation completion. This time frame takes any design consultation, custom design elements, envelope addressing and mailing needs into consideration. For supplies only, please see our minimum order guidelines. Rush jobs incur a 50% surcharge. <top>

Q: Do you offer custom services?
A: For all Envelopments^® products, we offer custom cutting, hole-punching, scoring and die-cutting services. These services may require additional time and special pricing.

Payments & Returns

Q: What methods of payment does Emily Rose Papers accept?
A: We accept the following methods of payment: Personal checks, money orders, and Paypal. Custom orders are placed with a 50% deposit and the balance is due upon delivery. If you are ordering supplies only and your order is going to be drop shipped directly to you, payment for the full order will be requested. Please allow 10 business days for a check to clear and your order to begin processing.

Q: What is your return policy?
A: Since all our orders are custom, all sales on paper and ribbon are final unless it is due to an error on our part. Please call us to arrange a return if necessary.

Q: What about sales tax?
A: Sales tax will be added to California orders. <top>

Shipping/Turnaround Time

Q: What is the turnaround time on orders?
A: Most supply only orders will ship within two weeks or sooner from the time the order is processed. Please allow six months or more for full service custom designed wedding invitations. We want to ensure that the creation process is enjoyable and reflects the personal style and details of your special event.

Q: How much is shipping?
A: UPS Ground shipping is free for all orders that total $200.00 or more. Orders less than $200.00 range from $7.95 - $15.95 depending on the items shipped via UPS Ground. 3-day, 2nd day and Overnight are also available for an additional charge.

Q: Can supplies be drop shipped directly to me?
A: Only the Envelopments^® products can be drop shipped within the United States. Regular shipping is UPS ground. 3-day, 2nd day and next day are available for an additional fee. <top>

Full Service Questions

Q: What sort of printing does Emily Rose Papers provide?
A: We offer inkjet, offset, thermography, engraving, and letterpress.

Q: What about font styles or custom calligraphy?
A: We have excellent calligraphers and many fonts available to us. As our client, we will design with you to make sure the style chosen reflects the details of your event. <top>

Do it Yourself Questions

Q: How do I place an order for supplies only?
A: E-mail or call us with a description of your project needs. Make sure that you read through our minimum order requirements and determine what supplies you wish to order. All our products have color and sizing information available online for your reference.

Q: Can I run the card stocks, papers, and translucent papers through my printer?
A: Most Envelopments^® are printer friendly. With all the different brands of computer printers and inks on the market, we can’t guarantee compatibility. We can tell you that in our experience, flat feed laser printers can handle most of the smooth card stocks, papers, and translucent papers. Many of the smooth card stocks also work with ink jet printers. The textured card stocks may have difficulties. Please make sure to do your own paper test to determine if your laser or inkjet printer is compatible.

Off-Set printing or Thermography—Offset printing usually works well for all of the Envelopments^® line, contact your local printer beforehand to discuss printing options. Some printing companies require that you provide paper stock for a test print or extra paper to allow for mistakes. <top>

Q: Do I need to use outer envelopes when mailing Envelopments^® ?
A: We asked the local post office and they recommended that outer envelopes are used when sending Envelopments^®. If you want a brilliant color to make a statement, we recommend you choose clear envelopes.

Q: Do you give out samples?
A: As a custom client, our primary focus is that your individuality is reflected in the invitation created for your event. Since we create everything on a per client basis, we do not send out samples of custom work. Instead, we have imagery on the website with the design process and elements listed for each invitation. Mini-swatch decks of the Envelopments^® paper colors are available for purchase. They are business card sized and have actual swatches of all the available colors. We have found that it's better to have one of these on hand when you are coordinating other items with your color scheme, so that the colors are accurate.

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